Yes, we offer FREE shipping for all orders over $100 for
Australia, New Zealand, U.S.A and U.K. This excludes Pack A Shelf Items. All shipping
costs for Pack A Shelf Items will be calculated at checkout based on the weight
of the items and shipping destination.

Please note for international orders all VAT and duties are
the responsibility of the customer and are not included in our pricing.

All of our 3D Printed products are printed in house and made
to order, therefore please allow up to 5 business days for your order to be
printed and dispatched. (unless in sale periods, where dispatched timeframes
may be longer)

All shipping timeframes are based on the courier availability.
We predominantly use Auspost who advise their shipping timeframes as the following:

Standard Shipping: 3-6 business days

Express Shipping: 1 – 3+ business days.

We offer change of mind returns on any items up to 14 days after
you have received your order. To be eligible for a return, the item/s must be
unused and in the original condition and packaging. Unfortunately, if 14 days
has passed, we cannot offer returns on your items.

Any items with custom text are not eligible for a return,
unless damaged or faulty.

Items with obvious signs of use, any item/s not in its
original condition or damaged, or missing parts for reasons not due to our
error and any item that is returned more than 14 days after the order was
delivered will be deemed as non-returnable items.

All change of mind returns with incur a 10% restocking fee
and the cost of the return shipping label to be paid by the customer. If you need
help organising a return shipping label, please get in contact with us at info@3dpromelbourne.com.au

Once your return is received and inspected, we will send you
an email to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund. If you are approved,
then your refund will be processed, and a credit will automatically be applied
to your credit card or original method of payment, within a few business days.

Yes, we ship worldwide!

All international shipping is calculated at checkout based on the weight of your order and your shipping address. 

Alll STL files are a digital download, they can be purchased from anywhere in the world.

We’re here to help and want you to find what you’re after.
If you need help or additional information on any of our products which you
cannot find on the product page, please reach out via email atinfo@3dpromelbourne.com.au. We aim
to respond to all customer emails with 2 business days.