3PRO Shipping, Returns,
Terms & Conditions
Do you offer FREE Shipping?
Yes, we offer FREE shipping Australia-wide on folding bucket orders over $200. Pack A Shelf isn't part of free shipping: its shipping is calculated at checkout based on the weight of the items and your address (sending to a business address is usually cheaper).
We also ship overseas. International shipping is calculated at checkout, and any import duties or taxes are paid by the customer.
How long does it take to receive my order?
Orders are usually sent within 3–5 business days (sale periods can take longer). You'll get an email with tracking when your order is on its way.
We mostly use Australia Post, which usually takes 3–6 business days for standard shipping and 1–3 business days for express.
Can I return and refund my order/items?
If you change your mind, you can return unused items within 14 days of delivery for a refund or exchange. Items must be unused, in their original condition and packaging, with proof of purchase. Return postage is paid by you, and a 10% restocking fee applies to change-of-mind returns. Custom items and gift cards can't be returned for change of mind.
To start a return, email info@3dpromelbourne.com.au (or message us in the website chat) before sending anything back, and we'll reply with instructions.
Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days.
Faulty or damaged items are covered under the Australian Consumer Law.
The item/s I have received are faulty or damaged, what do I do?
Sorry about that! Please email info@3dpromelbourne.com.au as soon as you can with your order number and photos of the problem (and the box it came in), keep all the packaging, and don't use the item. We'll repair, replace or refund as required under the Australian Consumer Law.
All our products also come with a 1-year full warranty.
I need extra help, who can I talk to?
We’re here to help and want you to find what you’re after. If you need help or additional information on any of our products which you cannot find on the product page, please reach out via email at info@3dpromelbourne.com.au. We aim to reply within 24 hours on business days.
I want to order Pack A Shelf items, but don’t know where to start. Who can I talk to?
We offer Free Design Consults with our Founder, Luke, to help
you design a Pack A Shelf system to suit your set up, vehicle dimension and business.
Purchase a FREE Design consult on our website via the link
below, and you will be sent an email calendar link to book in a design consult
at a time that suits you. We offer Design Consults via Zoom or in-person at our
Bayswater VIC warehouse.
https://3dpromelbourne.com.au/products/design-consultation
We also have heaps of helpful videos on our YouTube channel which
go through all of the different Pack A Shelf items and how to install them in
your Van or Ute.
Do you have a shop I can look at the products?
We have a small showroom in our Bayswater VIC warehouse
where we can show you our product offering and answer any questions (by appointment
only).
Otherwise, all of our items can be purchased online via our
website. If you have any questions about our products, please contact us via
email to info@3dpromelbourne.com.au
Do you offer pick up for my order?
Pick-up is only by special arrangement before you order. Please email info@3dpromelbourne.com.au.
