Last updated: 23 September 2026

3DPROMELBOURNE PTY LTD (ABN 42 669 652 108), trading as 3DPRO (we, us or our), operates 3dpromelbourne.com.au (the Site) and sells 3DPRO products and related services. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit the Site, make a purchase, request a design consultation, join our email or SMS list, submit a review, track an order, or otherwise contact us.

We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply to us. This policy is also intended to give all customers a clear explanation of our information-handling practices.

1. Personal information we collect

The personal information we collect depends on how you interact with us. It can include:

• Contact and identity information, such as your name, email address, phone number, billing address and delivery address.
• Order and transaction information, such as the products you purchase, order number, order status, returns, exchanges, delivery details and payment confirmation. Our payment providers process payment-card information; we do not ordinarily receive or store your full card number.
• Account and shopping information, such as account credentials where you create an account, items viewed or added to cart, purchase history, product preferences and saved settings.
• Marketing preferences, such as your email address, phone number, consent records and preferences for email or SMS marketing.
• Customer-service and consultation information, such as messages you send us, photos, measurements, vehicle or shelving requirements and other information you choose to give us when requesting assistance or a design consultation.
• Review and public-content information, such as your name, review, rating, photos or other content you choose to submit. Reviews may be displayed publicly with the details you include.
• Device and online-activity information, such as IP address, browser and device type, approximate location derived from IP address, pages viewed, referral source, interactions with the Site, and cookie, pixel or similar-technology identifiers.

We do not seek to collect sensitive information. Please do not send us sensitive information unless it is necessary and we have asked you to provide it.

2. How we collect personal information

We collect personal information directly from you when you place an order, create an account, subscribe to marketing, request a consultation, contact us, submit a review, participate in an offer, or otherwise use the Site. We also collect information automatically through cookies, pixels, logs and similar technologies when you browse the Site or interact with our emails, advertising or checkout.

We may receive information from service providers that support our store, payment processors, delivery and order-tracking providers, marketing and analytics providers, review providers and advertising platforms. For example, we may receive payment confirmation from a payment provider, delivery-status information from a tracking provider, or aggregated campaign and conversion information from an advertising platform.

3. Why we collect, hold, use and disclose personal information

We use personal information to operate and improve our business and to provide the products and services you request. This includes to:

• process payments, verify orders, deliver products, provide order updates, manage returns and respond to customer-service requests;
• provide design consultations and product support;
• maintain accounts and personalise shopping functionality where you choose to use it;
• send transactional messages, including order, delivery, account and service communications;
• send email or SMS marketing where you have consented or where otherwise permitted by law, and manage your communication preferences;
• measure Site performance, understand how customers use the Site, improve products and services, and assess the effectiveness of marketing;
• show advertising that may be relevant to customers who have interacted with the Site, subject to the choices described below;
• detect and prevent fraud, misuse, unauthorised activity and security incidents;
• meet legal, tax, accounting and record-keeping obligations; and
• establish, exercise or defend legal claims, and manage our business.

4. When we disclose personal information

We disclose personal information only where reasonably necessary for the purposes described in this policy, where you direct us to do so, or where the law permits or requires it. The categories of recipients include:

Recipient category	Purpose
Shopify and payment services, including Shop Pay and any payment method you select	Hosting our store, shopping cart and checkout, processing payments, fraud prevention and order administration.
Delivery, returns and order-tracking providers, including TrackingMore and relevant carriers	Fulfilling orders, providing delivery updates, tracking parcels and administering returns.
Email and SMS providers, including Klaviyo and Omnisend	Sending marketing, transactional messages and service communications, and managing preferences.
Analytics, advertising and tag-management providers, including Google, Microsoft Clarity and Meta	Measuring Site and campaign activity, improving the Site and, where enabled, creating or measuring advertising audiences and advertising performance.
Store functionality providers, including Judge.me, Redo, Zipify, Restock Rocket, DealEasy, Unicorn Boost, LockPro and TrustedSite	Operating reviews, customer support or returns features, post-purchase offers, restock notifications, promotions, search or product recommendations, access controls and trust or security features.
Professional advisers, insurers, regulators, law-enforcement agencies and other parties where required	Obtaining advice, meeting legal obligations, responding to lawful requests, protecting rights and managing a corporate transaction.

Service providers are permitted to handle personal information only as needed to provide their services to us or as otherwise described in their own privacy notices. Advertising and social-media providers may process cookie, device and online-activity information under their own privacy terms when their technologies are enabled on the Site.

5. Cookies, analytics and advertising

We use cookies and similar technologies to run the Site, remember preferences, keep the cart and checkout working, provide security, understand Site use, and measure or improve advertising. These technologies may collect information such as browser and device details, IP address, pages viewed, events and cookie identifiers.

Some cookies are necessary for the Site to function. Others support analytics or advertising. Shopify provides information about cookies used on Shopify-powered stores at Shopify’s Cookie Policy. You can manage many cookies through your browser settings. Blocking cookies may affect Site functions, including the cart, checkout and saved preferences. You may also use opt-out tools made available by advertising providers, where applicable.

Where consent is required by applicable law before we use non-essential cookies or similar technologies, we will seek that consent through the relevant consent mechanism. Your browser may also offer a Global Privacy Control or similar preference signal; the treatment of any such signal will depend on applicable law and our technical ability to recognise it.

6. Marketing choices

We send commercial email and SMS only with the consent required by law or where otherwise permitted by law. Marketing messages identify 3DPRO and include a simple way to unsubscribe. You can opt out of marketing emails by using the unsubscribe link in the message, or opt out of SMS by following the instructions in the message. You can also contact us using the details below. We may still send non-marketing messages about an order, account or transaction.

7. Overseas disclosures

Some of our service providers operate, store information or use sub-processors outside Australia. Accordingly, personal information may be disclosed to, stored in or accessed from overseas locations. Based on our current service-provider arrangements, likely locations include the United States, Canada, Singapore, the United Kingdom, Ireland and Lithuania, as well as other countries in which the relevant provider or its sub-processors operate. We take reasonable steps to use reputable providers and to put appropriate contractual or other safeguards in place before an overseas disclosure, having regard to the nature of the information and the service involved.

8. How we hold and protect personal information

We hold personal information in Shopify and in the systems of the service providers described above, as well as in our business records. We take reasonable steps designed to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include access controls, authentication, secure service providers, system and security monitoring, and limiting access to personnel and contractors who need the information for their work.

No method of transmitting or storing information is completely secure. If you believe that your personal information or account may have been compromised, please contact us promptly.

9. Retention and deletion

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including to fulfil orders, provide support, resolve disputes, maintain appropriate business records and comply with legal obligations. Transaction records may be retained for the period required by tax, accounting and other applicable laws. We generally retain marketing records until you unsubscribe or ask us to delete them, unless we need to keep limited information to honour that preference or meet a legal obligation. When information is no longer needed, we take reasonable steps to delete it or de-identify it where practicable.

10. Access and correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact our Privacy Officer using the details below. We may need to verify your identity before responding. We will respond within a reasonable time and explain our reasons if we cannot give access or make a correction in the circumstances permitted by law.

11. Privacy complaints

If you believe we have breached the APPs or mishandled your personal information, please make a written complaint to our Privacy Officer using the details below. Please include enough information for us to understand the issue and how you would like it resolved. We will acknowledge your complaint, investigate it and provide a written response within a reasonable time, usually within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

12. Data breaches

We maintain processes to contain, assess and respond to suspected data breaches. Where the Notifiable Data Breaches scheme applies and an eligible data breach occurs, we will notify affected individuals and the OAIC as required by law.

13. Children

The Site and our products are not directed to children. We do not knowingly collect personal information from children without appropriate authority. If you believe a child has provided us with personal information without appropriate authority, please contact us so that we can take appropriate steps.

14. Links and third-party services

The Site may link to third-party websites, social-media platforms or services. Their privacy practices are governed by their own policies, not this policy. We encourage you to read those policies before providing information to a third party.

15. Changes to this policy

We may update this policy when our information-handling practices or legal obligations change. We will publish the updated version on this page and change the “Last updated” date. Where a change is material, we will take additional steps where required by law.

16. Contact our Privacy Officer

Privacy Officer
3DPROMELBOURNE PTY LTD (trading as 3DPRO)
12/8 Kearney Street
Bayswater, Victoria 3153
Australia
Email: info@3dpromelbourne.com.au
Phone: 0425 346 923