Change of mind returns
You can return unused items within 14 days of delivery for a refund or exchange. Items must be unused, in their original condition and packaging, with proof of purchase. Return postage is paid by you, and a 10% restocking fee applies to change-of-mind returns.

Items that can't be returned for change of mind
Custom or personalised items and gift cards.

Faulty, damaged or wrong items
Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, email info@3dpromelbourne.com.au with your order number and photos, and keep the packaging. We'll repair, replace or refund as required under the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law.

Warranty
All our products come with a 1-year full warranty. Email info@3dpromelbourne.com.au to make a claim.

How to start a return
Email info@3dpromelbourne.com.au (or message us in the website chat) before sending anything back, and we'll reply with instructions. Items sent back without first requesting a return can't be accepted.

Refunds
We'll let you know once we've received and inspected your return. If it's approved, we'll refund your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it. If more than 15 business days have passed since we approved your return, please contact us at info@3dpromelbourne.com.au.