Discounts will vary from 10-30%. Prices as marked. Discounts cannot be combined with any other promotions, offers, or discount codes, unless explicitly stated.

Gifts with purchase are automatically added to your cart when you spend over $150. Please note gift card orders are not eligible for free gifts. If these are added automatically, they will be removed from your order. Our Gift with purchase is while stocks lasts. We have a limited number so ensure you get in early to receive this offer!

Due to this very busy period please allow up to 4 weeks to process your order during this period. Please note this timeframe excludes any Pack A Shelf products on Preorder, as these will be dispatch once they arrive to our warehouse. Our small but mighty team is working very hard to get your orders out as soon as possible! We thank you in advanced for your patience. Courier Shipping timeframe may be increased due to the high demand of shipping services during this time. International order can have longer timeframes.

Yes, we do offer a Jump the queue service for $24 if you want/need your order quicker! Please note this is only applicable to in stock items and will not speed up dispatch for Pre order items.

Yes, we offer the following free shipping thresholds: Please note free shipping thresholds are not applicable to Pack A Shelf Products, shipping for these products will be calculated at checkout depending on weight and shipping destination. Free Shipping Australia wide for all orders over $100AUD Free Shipping U.S Wide for all orders over $100USD Free Shipping U.K Wide for all orders over £100 GBP

All Pack A Shelf Products during Black Friday are sold on Pre Order and will be dispatched once the stock has arrived to our warehouse. Please refer to the estimated arrival date on the product pages for the most current timeframes.

All returns of items purchased during the Black Friday Sale
2024 period are eligible for store credit only, unless the item is damaged or
faulty. Please note any customised items cannot be refunded, unless faulty.

During the Black Friday Sale 2024 period we are offering
extended returns for 30 days after your order has been delivered. If the 30-day
period since your was delivered has passed, unfortunately we cannot offer a
refund or exchange on your order.

All returns purchased during the Black Friday Sale 2024
period are eligible for store credit only, unless the item is damaged or
faulty. All items must be returned in the original condition and original
packaging to 3DPRO. Items with obvious signs of use or any item not in its
original condition, is damaged, or missing parts for reasons not due to our
error and any item that is returned more than 30 days after delivery will be
deemed as non-returnable items.

Shipping costs for returning items are to be paid by the
customer. 3DPRO can provide a shipping label or alternatively the customer can
arrange this themselves. To arrange a return label please email
info@3dpromelbourne.com.au

If your item is faulty or damaged when received, please getin contact as soon as you receive your order. Please retain all of the originalpackaging and do not use the product if faulty or damaged. If over 30 dayshas passed since the item was received, proof will need to be provided that theitem has not been opened or used which may have caused damage.

Please email info@3dpromelbourne.com.au if you have receiveda damaged or faulty product and provide the following information:

If care requirements for PETG products have not beenfollowed the product will not be deemed faulty and be considereddamaged by the customer. Information on PETG material is listed under theMATERIAL tab on the product page of all 3D printed items.

Our team is here to help, however due to this busy period pleaseallow up to 2 business days to respond to any customer enquiries.

Please email info@3dpromelbourne.com.au

We offer Free Design Consults with our Founder Luke to go
through a customised solution with our Pack A Shelf System to your needs and vehicle.
Please purchase the Free Design Consult via the link below and you will be sent
a calendar link to book in your consult via Zoom or in-person at our Bayswater Warehouse.

https://3dpromelbourne.com.au/products/design-consultation