CHANGE OF MIND RETURNS:

You can return unused items within 14 days of delivery for a refund or exchange. Items must be unused, in their original condition and packaging, with proof of purchase. Return shipping is paid by the customer, and a 10% restocking fee applies to change of mind returns. Personalised or custom items and gift cards can't be returned for change of mind.

FAULTY, DAMAGED OR WRONG ITEMS:

If an item is faulty, damaged or not what you ordered, email info@3dpromelbourne.com.au with your order number and photos. We'll repair, replace or refund as required under the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law.

HOW TO START A RETURN:

Email info@3dpromelbourne.com.au before sending anything back and we'll reply within 24 hours with instructions. Items sent back without first requesting a return can't be accepted.

REFUNDS:

We'll let you know once we've received and inspected your return. If it's approved, we'll refund your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it.

Full terms: Refund policy.