Shipping & Returns - 3D Printed Products

SHIPPING:

We offer FREE Standard Shipping for the following thresholds

AUSTRALIA - Orders over $75AUD

UNITED STATES - Orders over $100USD

U.K - Orders over £100 GBP. (excluding Pack-A-Shelf Products)

No free shipping thresholds apply to PACK-A-SHELF products. All orders under the thresholds above will be calculated at checkout. 

RETURNS:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)

Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery will be deemed as non-returnable items.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

FAULTY OR DAMAGED ITEMS:

If your item is faulty or damaged when received, please get in contact as soon as your receive the items. Please retain all of the original packaging and do not use the product if faulty or damaged. 

Please email info@3dpromelbourne.com.au if you have received damaged on faulty products and provide your order number, a description of the damage and photos of the faulty/damaged goods. 

If care requirements for PETG products have not been followed the product will not be deemed faulty. Information on PETG material is listed under the MATERIAL tab.